Reservation Policies

CANCELLATION POLICIES
If you must cancel your reservation, please notify us 24 hours prior to arrival to avoid a charge of one night’s stay plus tax, unless otherwise noted in the terms & conditions of your booking. If you simply do not check-in, you will be charged one night’s stay plus tax. Failure to cancel reservations 24 hours, 72 hours, or 7 days prior to arrival, depending on the reserved room category, will result in a full reservation charge.

PET POLICIES
No pets allowed on property.

EARLY ARRIVALS AND LATE DEPARTURES
We ask that guests contact the hotel regarding early arrivals and late departures. If the hotel is unable to accommodate your request, your luggage can be securely stored at the hotel for a fee of one night’s stay plus tax.

GENERAL RESERVATION INFORMATION
Reservations must be guaranteed by a major credit card. Blackout dates are subject to separate rules.

Check-in is after 3PM
Check-out ends at 12PM.

Guests must be at least 21 years old to reserve a stay.

For security purposes, please provide a valid government or state-issued photo ID at check-in. A hold of $200 per day must be placed on your credit card to cover incidentals.

We are a smoke free environment. Please note that a mininum fee of $750 will be charged if smoke is detected in guest rooms.

PERSONAL DATA

Obligatory nature of providing the dataThe data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.Personal data we collect and processThis will include:personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;financial details in order to process your booking when we require pre-payment; details of transactions you carry out through our booking engine and details of the fulfilment of your orders.our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. We cannot process it in any other way or for any other purpose. We grant permission to our data processor: to use your personal information for reserving rooms and/or other services for you at MTS Syros wellness & accommodation; to pass on your financial details to MTS Syros wellness & accommodation and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking; to use your information for marketing purposes (where you explicitly agree to this); and to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).Social Login:In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above. Third-party data (e.g. book for a friend) In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Policy, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.Sensitive DataUnless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).Use of Services by MinorsThe Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.Purpose of processing personal dataDepending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.To manage the User’s contact requests with us through the channels provided to this end.To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.To manage the provision of the contracted accommodation service, as well as additional services.To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company. Data Retention We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.The criteria used to determine our retention periods include:The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)Legitimate interest for processing your dataThe data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.To revoke such consent, the User may contact us through the appropriate channels.By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.Data DisclosureWe will use and disclose Personal Data as we believe to be necessary or appropriate:to comply with applicable law, including laws outside your country of residence;to comply with legal process;to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;to enforce our terms and conditions;to protect our operations;to protect the rights, privacy, safety or property of our own, you or others; andto allow us to pursue available remedies or limit the damages that we may sustain.We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.International transfers of personal dataWe may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this policy. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.User's ResponsibilityThe User:Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.Exercise of RightsThe User may contact us at any time free of charge, to:To obtain confirmation about whether or not personal data concerning the User are being processed by us.To access their personal details.To rectify any inaccurate or incomplete data.To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.To confirm revocation of consent.To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.To request the portability of your data.Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.Security MeasuresWe will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

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